zuxvar / Customer Care
Return Policy
Find the arrangements for returns, refunds, order problems and cancellations below.
Return Eligibility
Eligible items may be returned within 30 calendar days after confirmed delivery. Standard returns generally require unused goods in original condition, original parts and accessories, original packaging where reasonably possible, and valid proof of purchase or relevant order details.
Request Instructions First
Email service@zuxvar.com with the order number, item, reason and relevant photos or video. Once reviewed and approved, your request will receive return instructions and the appropriate warehouse address. Do not automatically return goods to our registered business address.
Costs and Product Problems
Customers generally cover return shipping for an eligible change-of-mind or preference return, or another reason unrelated to a product or fulfillment problem.
If our product or fulfillment process causes damage, a defect, a wrong or incomplete order, or a material description mismatch, we provide an appropriate replacement, refund or return arrangement without charging you additional costs caused by that error. Report these issues as soon as reasonably possible, including order details and supporting photos or video where appropriate. The solution depends on our review of the circumstances.
Inspection and Refunds
We may inspect returns to check eligibility. After an approved return is received and inspected, refunds are issued to the original payment method. Our processing generally takes 5β10 business days; your bank or payment provider may need additional posting time.
Cancellation Requests
Contact us promptly. We make reasonable efforts to process requests received before fulfillment, but cancellation is not guaranteed after fulfillment or shipping starts. Orders successfully canceled before fulfillment incur no cancellation fee.